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Notes On Useful Beauty's avatar

I think the unrelenting focus on increasing profit-margins by cutting costs leaves out an important consideration-offering a satisfactory product that customers are ok paying for. The last time I went to my local Apple Store with a relatively simple request, I thought, I was told, after a 45 minute wait, that my issue could only be resolve by on-line tech support-the real live employee in front of me was no longer allowed to do the thing. Back home, I waited well over an hour to talk to a real live voice who sent me to a robot which eventually messed up other things and so a real live voice spent a long time undoing what the robot had helpfully messed up, etc., etc. There are half as many checkers at any time at the grocery store than there used to be, which means standing in line waiting to pay often takes longer than collecting the groceries. Wait times to see someone on my physician’s “team” is 6-8 weeks...The value of my time clearly does not figure in the calculations of value offered of the corporations that offer the three services I mentioned. How much more money do these CEO need to have squirreled away before they will feel comfortable participating in the world around them, I wonder?

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Lynn Marie DePippo's avatar

GDP and other government statistics seem more and more disconnected from the reality of most people. Something is really off. I see few people living it up on consumer spending. Most restaurants around me are mostly empty and no one buys anything unless it is on sale, so perhaps more to Walmart online and Amazon but that is hardly reason to celebrate. Yes I feel the CEOs are telling the truth. Commercial real estate is still a big problem. When loans come due companies need to refinance at much higher rates. Housing is unaffordable. There has been so much government stimulus in various areas such as in green tech but this is causing bubbles that are already popping as inflation and supply chain issues are big issues (as well as other realities in integrating new technology to our current infrastructure). More GDP because of illness and war is not terribly inspiring. GDP as a model for global economic prosperity needs a major rethink. AI has propped things up this year. When you take the top AI companies out you see more of the reality which you are hi lighting very well in your article. Excellent job! Still confusing to sort out admittedly. Thanks for your hard work and sharing so freely.

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